Contact Us
Information on how to contact the Commission and where to find us.
Call us
- Phone 1800 742 679 (1800 PIC NSW) within Australia between 8:30am – 5:00pm Monday – Friday (except public holidays)
Email us
- Email: [email protected]
Digital Pathway support
- Log a Digital Hub request for Pathway, myPathway or Pathway Portal support
- Access the Digital Hub user guide for help with using the Hub
- PO Box 594 Darlinghurst, NSW 1300
Visit us
The Personal Injury Commission registry and hearing rooms are located at:
Level 21
1 Oxford Street
Darlinghurst NSW 2010
The Personal Injury Commission Medical Suites are located at:
Level 8
1 Oxford Street
Darlinghurst NSW 2010
Open Monday-Friday 9:00am – 4:30pm (except public holidays).
Please submit all your documentation via the Commission's Pathway Portal.
Accessibility and interpreter support
The Commission is committed to providing equal access to our services.
If you would like the help of an interpreter, or you are deaf, hard of hearing, speech impaired or have accessibility needs, we can assist you.
Speak to us in your language
You can contact us with the help of an interpreter through TIS National by calling 13 14 50 and asking for 1800 742 679.
When requested, the Commission can arrange interpreters at no cost to assist claimants, workers and employers in our dispute resolution proceedings and medical assessments.
Accessibility support
If you are deaf, hard of hearing, or speech-impaired, you can contact the Commission through the National Relay Service.
Let us know if you need accessibility assistance to attend proceedings, or medical assessments. All Commission offices, including regional locations, provide for disability needs and we will make arrangements to ensure you have the necessary support.
Google translate - disclaimer
Translations on the Personal Injury Commission website are performed by Google Translate. Google Translate is a free translation service that provides instant translations between different languages.
The Personal Injury Commission utilises Google Translate to allow the public and stakeholders to have instant access to up-to-date information in multiple languages. Google Translate cannot translate all types of documents and may not provide an exact translation. Anyone relying on information obtained from Google Translate does so at his or her own risk.
The Personal Injury Commission does not make any guarantees as to the accuracy of the translations provided by Google Translate. The Personal Injury Commission, its members, employees, and/or agents shall not be liable for damages or losses of any kind arising out of, or in connection with, the use of information translated by Google Translate, including, but not limited to, damages or losses caused by reliance upon the accuracy of any such information, or damages incurred from the viewing, distributing, or copying of such materials.
Media enquiries
To submit a media enquiry to the Commission, contact [email protected]