Covid-19 Response

The Personal Injury Commission's response to COVID-19

The Personal Injury Commission is continuing to deliver important services for injured workers and injured road users during the coronavirus pandemic. It is important that our people, those who use our services, our decision-makers and our stakeholders are protected. The Commission is monitoring the COVID-19 situation and continues to respond quickly to changes in pandemic conditions as they happen.

Our current arrangements are:

Medical assessments

Medical assessments scheduled between Monday 10 January 2022 and Monday 31 January 2022 will be managed in the following way:

  • In-person medical assessments will be paused, in the interests of keeping everyone safe while case numbers in the community remain high. In-person assessments currently scheduled for January that cannot proceed via videoconference will be rescheduled to a later date.
  • The Commission will continue conducting the majority of psychiatric medical assessments via videoconference. In instances where a psychiatric examination must proceed in-person, it will be rescheduled to a later date.
  • Other assessments that can proceed by videoconference will be arranged with agreement of the parties and approval from the Medical Assessor.
  • Interpreter services, if required, will be provided by telephone or videoconference.

These arrangements will be revisited for appointments scheduled for after 31 January 2022.

Hearings

  • In most cases, hearings are continuing to be conducted virtually.
  • Note that hearings may need to be rescheduled should any of the participants fall ill.
  • Legal representatives are requested to advise the Commission at the earliest opportunity if a hearing will not be able to proceed as scheduled due to participants being ill so that it can be rescheduled.
  • Claimants and workers are encouraged to participate in virtual hearings from their place of residence, wherever possible.
  • If an in-person hearing is sought for a particular matter, an application needs to be made to the Commission President. Procedural Direction PIC10 – Hearings during COVID-19 sets out the circumstances that need to be addressed, although parties can bring any matter to the President’s attention when making such an application.
  • Read more about arrangements for hearings.

Lodging applications and documents

Personal Injury Commission office

  • Please note that in line with Public Health Orders, the Commission’s office at 1 Oxford Street, Darlinghurst has been closed since 28 June 2021 with all staff working remotely and our reception unstaffed. The office will remain closed while it undergoes refurbishment.
  • Read more about how to contact the Commission.
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