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  • Dispute pathways
    Disputes are assigned to the most appropriate dispute resolution pathway.
    • Workers compensation disputes Disputes are assigned to the most appropriate disp…
      • Legal disputes
      • Medical disputes
      • Expedited assessments
      • Damages disputes
      • Other disputes
    • Motor accidents disputes Disputes resolution pathways for motor accidents d…
      • Motor accidents disputes – 2017 scheme
      • Motor accidents disputes - 1999 scheme
    • Police Officer Support Scheme disputes Learn more about disputes under the Police Officer…
  • Lodge a dispute
    The first step towards resolving your dispute is to complete and lodge the appropriate application through the Commission’s Pathway Portal.
    • Applying online The first step towards resolving your dispute is t…
    • Commutation The first step towards resolving your dispute is t…
  • Decisions
    Find a decision. Find out how decisions are handled and published.
    • Workers Compensation Decisions This page preserves the historical decisions made …
      • Judicial Review Decisions
    • Motor accidents decisions
  • Pathway
    Pathway is the Commission’s single digital case management platform.
    • Pathway Portal learning materials for motor accidents
    • Pathway Portal learning materials for workers compensation
  • Resources
    Find information to help with a dispute or stay informed about changes in the Commission.
    • Annual Review The Commission’s Annual Reviews contain informatio…
    • Appeal Case Summaries These case summaries provide an overview of, and i…
      • Appeal Case Summaries
    • Delegations The following tables indicate how functions under …
    • Fact Sheets and Videos Information to help you understand key Personal In…
    • Guidelines Access guidelines related to the dispute managemen…
      • Guidelines for Evaluation of Permanent Impairment for WCC
      • Guidelines for Evaluation of Permanent Impairment for CTP
    • Key Performance Indicators The measures the Commission uses to monitor its pe…
    • Legal Bulletin Keep up to date with the latest decisions issued b…
      • 2025 Legal Bulletins
      • 2024 Legal Bulletins
      • 2023 Legal Bulletins
      • 2022 Legal Bulletins
      • 2021 Legal Bulletins
    • Legislation The Personal Injury Commission was established by …
    • Memorandum of Understanding MOU between the Personal Injury Commission and SIR…
    • Motor Accidents Cost Calculators The ‘Damages and Costs Calculators’ are designed t…
    • Papers and Presentations Our expert papers and presentations contain the la…
      • Presentations by the President
      • Presentations to the Commission
      • Inaugural ceremonial sitting speeches
    • Personal Injury Commission News Keep up to date with the latest news issued by the…
      • 2025 Personal Injury Commission News
      • 2024 Personal Injury Commission News
      • 2023 Personal Injury Commission News
      • 2022 Personal Injury Commission News
      • 2021 Personal Injury Commission News
    • Policy The Commission’s policies set standards of practic…
      • Access Charter
      • Audio Recordings and Transcripts
      • Compensation Court records
      • Complaints Policy
      • Interpreting Services
      • Media Policy
      • Mediator Code of Conduct
      • Medical Assessor Code of Conduct
      • Member Code of Conduct
      • Merit Reviewer Code of Conduct
      • Public Interest Disclosure Policy
      • Security at the Commission
    • Privacy The Commission’s policy and plans demonstrate how …
    • Procedural Directions Procedural directions provide a more detailed expl…
      • Procedural Direction PIC1 – Conduct of parties during proceedings
      • Procedural Direction PIC2 – Determination of matters ‘on the papers'
      • Procedural Direction PIC3 – Documents
      • Procedural Direction PIC4 – Expert Witness Evidence
      • Procedural Direction PIC5 – Schedule of Earnings
      • Procedural Direction PIC6 – Medical Assessments
      • Procedural Direction PIC7 – Appeals, reviews, reconsiderations and correction of obvious errors in medical disputes
      • Procedural Direction PIC9 – Production of Information and Calling of Witnesses
      • Procedural Direction PIC10 - Personal Injury Commission Hearings
      • Procedural Direction PIC11 – Medical Assessments Procedure – COVID-19
      • Procedural Direction PIC12 – 500 Page Limit and Additional Documents
      • Procedural Direction WC1 – Compensation payable on death
      • Procedural Direction WC2 – Interim payment directions
      • Procedural Direction WC3 – Presidential appeals and questions of law
      • Procedural Direction WC4 – Work injury damages
      • Procedural Direction WC5 – Work Capacity Disputes
      • Procedural Direction WC6 – Workplace injury management disputes
      • Procedural Direction WC7 – Reconsiderations of decisions of the Commission
      • Procedural Direction MA1 – Stood over proceedings
      • Procedural Direction MA2 – Merit review
      • Procedural Direction MA3 – Approval of damages settlement
      • Procedural Direction MA4 – Appointed representatives
      • Procedural Direction MA5 – Matters unsuitable for assessment and mandatory exemptions
      • Procedural Direction MA6 – Review of a single merit review by a review panel
      • Procedural Direction MA7 – Claims disputes
      • Direction from the President - Use of generative Artificial Intelligence by decision-makers
    • Rules Our rules provide operational direction to the Com…
    • Stakeholder Engagement Framework The Personal Injury Commission works closely with …
    • Venues for Dispute Resolution Services The Commission delivers tribunal services across N…
    • Workers Compensation Management Fee Calculator SIRA’s lump sum death benefit – additional compens…
    • Archive Access to archive resources previously published o…
      • Motor Accidents Division
      • Workers Compensation Division
  • The 500-page limit
    The Commission has introduced a 500-page limit on supporting documents for certain initiating applications and replies
  • What is federal jurisdiction and how does it affect applications?
  • About us
  • Contact us

Welcome to the

Personal Injury Commission

We resolve disputes between people injured in motor accidents and workplaces, employers and insurers in New South Wales.

Log into the Pathway Portal
Dispute pathways
Decisions
Fact Sheets and Videos
Personal Injury Commission News
Keep up to date with the latest news issues by the Personal Injury Commission
Pathway Portal Information
Pathway Portal Users can access information and training materials here.
Rules and Procedural Directions
Rules and procedural directions that apply to the Personal Injury Commission's proceedings
Workers compensation disputes
Dispute resolution pathways for workers compensation disputes.
Motor accidents disputes
Dispute resolution pathways for motor accidents disputes
Police Officer Support Scheme disputes
Learn more about disputes under the Police Officer Support Scheme
The 500-page limit
The Commission has introduced a 500-page limit on supporting documents for certain initiating applications and replies
Lodge a dispute
Start here to lodge an application or a reply with the Commission.
Resources
Access personal injury legislation and information about how the Commission resolves disputes.

Latest news

See all news
24 February 2025
PIC News No. 81
Keep up to date with the latest news edition issued by the Personal Injury Commission
24 February 2025
PIC News No. 82
Keep up to date with the latest news edition issued by the Personal Injury Commission
24 February 2025
PIC News No. 80
Keep up to date with the latest news edition issued by the Personal Injury Commission
07 February 2025
PIC News No. 79
Keep up to date with the latest news edition issued by the Personal Injury Commission

Call us from within Australia 1800 PIC NSW (1800 742 679)

To contact us and/or provide feedback, you can email the Commission. Contact us

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We acknowledge the traditional owners and custodians of the land on which we work and we pay respect to their Elders, past, present and future.
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