It’s now less than six weeks until Pathway, the Commission’s digital dispute resolution platform, launches for workers compensation users.

Pathway and myPathway for Commission staff and decision makers are scheduled to launch on Tuesday 11 June 2024, followed by the Pathway Portal for tribunal users on Wednesday 12 June 2024.

This marks the culmination of a major program of work since the Commission’s inception to bring all Commission staff, decision makers and parties onto a single digital platform where they can engage online, with enhanced cyber security protections.

It will enable further harmonisation of Commission processes and procedures and provide all users with a similar digital experience when interacting with us.

To help ensure the platform works as intended, it is up to all users to rapidly become competent in its use. We will assist you by rolling out a thorough program of education and training, with reference materials and dedicated support resources also available to provide usage and technical assistance from go-live. We will communicate directly with users about these initiatives soon.

Platform outages for both motor accidents and workers compensation users will be required ahead of the implementation of Pathway for workers compensation, with details to be advised soon.

Digital service of documents and reply requests  

The launch of Pathway will allow us to introduce the digital service of documents and reply requests for most workers compensation initiating application form types.

These have been successfully conducted in the Motor Accidents Division since the implementation of Pathway and on the former motor accidents platform since the Commission commenced operation.

To find out more about what users will need to do from launch, please visit our new Pathway page on the Commission’s website at www.pi.nsw.gov.au/pathway.