Motor accident electronic dispute management system online user protocol
- Annual review
- Table A-PIC delegations-PIC Act and regulations-1 March 2021
- Table B-PIC delegations-Rules-30 April 2021
- Instrument of Delegation Judge Gerard Phillips 1 March 2021
- Instrument of Delegation Rodney Parson Tables A and B
- Instrument of Delegation Marie Johns
- Instrument of Delegation Marianne Christmann
- Table A - PIC delegations- PIC Act and Regulations - 15 April 2021
- Instrument of Delegation Judge Gerard Phillips 15 April 2021
- Instrument of Sub-Delegation dated 30 April 2021.pdf
- 2021 Legal Bulletins
- Appeal Decision Summaries
- Papers and presentations
- Personal Injury Commission News
- Procedural Direction PIC1 – Conduct of parties during proceedings
- Procedural Direction PIC2 – Determination of matters ‘on the papers'
- Procedural Direction PIC3 – Documents and late documents
- Procedural Direction PIC4 – Expert Witness Evidence
- Procedural Direction PIC5 – Schedule of Earnings
- Procedural Direction PIC6 – Medical Assessments
- Procedural Direction PIC7 – Appeals, reviews, reconsiderations and correction of obvious errors in medical disputes
- Procedural Direction PIC9 – Production of Information and Calling of Witnesses
- Procedural Direction PIC10 – Hearings during COVID-19
- Procedural Direction WC1 – Compensation payable on death
- Procedural Direction WC2 – Interim payment directions
- Procedural Direction WC3 – Presidential appeals and questions of law
- Procedural Direction WC4 – Work injury damages
- Procedural Direction WC5 – Work Capacity Disputes
- Procedural Direction WC6 – Workplace injury management disputes
- Procedural Direction MA1 – Stood over proceedings
- Procedural Direction MA2 – Merit review
- Procedural Direction MA3 – Approval of damages settlement
- Procedural Direction MA4 – Appointed representatives
- Procedural Direction MA5 – Matters unsuitable for assessment and mandatory exemptions
- Procedural Direction MA6 – Review of a single merit review by a review panel
- Procedural Direction MA7 – Claims disputes
- Motor Accidents Division
- Workers Compensation Division
1. This Protocol commences on 1 July 2020.
2. This Protocol sets out information and requirements for use of an Electronic Dispute Management System in accordance with Part 7 of the Motor Accident Guidelines: Dispute Resolution.
3. This Protocol applies to all CTP disputes lodged with DRS under the Motor Accident Injuries Act 2017 and the Motor Accidents Compensation Act 1999.
4 In this Protocol:
Claimant means a person who makes or is entitled to make a claim
CTP means Compulsory Third Party
DRS means the Dispute Resolution Service
EDMS means DRS’s Electronic Dispute Management System
Legal Representative means a legal practitioner representing an insurer or a claimant.
5. This Protocol is issued in accordance with:
Part 7 of the Motor Accident Guidelines: Dispute Resolution;
Chapter 7 of the Medical Assessment Guidelines; and
Chapter 7 of the Claims Assessment Guidelines.
Conditions of use
Who can use the EDMS?
6. To be entitled to use the EDMS, the user must be a party to a DRS CTP dispute, or a legal or authorised personal representative to a party to that dispute.
7. For a legal representative firm, at least one member of that firm must be a registered legal practitioner.
8. Any request to be an approved legal representative in the Portal will be actioned within 1 working day.
9. Any request by an Insurer to be authorised to use the system must be in writing to firstname.lastname@example.org.
Using the Portals
10. Insurers are required to lodge, respond and communicate through the Insurer Portal.
11. Legal representatives are required to lodge, respond and communicate through the Legal Portal when acting on behalf of an Insurer or a Claimant.
12. Claimants without legal representation are encouraged to lodge, respond and communicate through the Claimant Portal. If they are unable to use the Portal, they may lodge documents with DRS by email, post, telephone or in person.
13. Claimants without legal representation are required to access the Claimant Portal through their Service NSW online account.
14. The content of any correspondence between the parties and/or their clients will be maintained in the system and be available to DRS staff.
15. Insurers and Legal Firms need to manage their own internal users. Each Insurer and Legal Firm will be given an Administrator login who will activate and deactivate their own users, create new users, reset passwords and manage their EDMS account.
16. User Guides are available in both the Insurer and Legal Portals.
Documentation and Supporting Evidence
Receipt and Acknowledgment
17. The applicant will receive an automatic receipt of their application once lodged.
18. Any document that is lodged in the EDMS is considered to be lodged at the date and time it is submitted in the Portal.
19. The respondent to the application will be notified of the application when a reply is requested.
20. The Application and Reply Forms in the EDMS replace all previously required paper forms. No paper forms need to be submitted unless they are specifically requested.
21. If documents are lodged in the Portal and the other party is either an Insurer or a Legal Representative, they are deemed to be exchanged with the other party, and no further exchange is required.
Uploading and naming of individual documents
22. All documents are to be uploaded as separate documents and categorised in accordance with the requirements of the EDMS.
23. Documents which have already been uploaded to the EDMS are not to be uploaded again.
24. Parties are required to indicate which dispute each document relates to; this can be done by selecting the dispute or disputes in the upload component.
25. Any mandatory documents required under the individual dispute types in the 1999 scheme must be uploaded with the application or reply. If they are not, the application may be rejected.
26. The system will allow users to upload up to a maximum of 5GB.
27. Any documents in draft form in the Portal are not viewable by other users and will be automatically deleted after 60 days of creation.
Format of Documents
28. Documents must be clearly written, typed or reproduced in English.
29. Where a document is lodged that would otherwise require a signature, it is taken to have been signed by that person if their name is printed where their signature would have otherwise appeared. The ticking of a declaration and submitting the application or reply is also taken to have been signed by that person.
30. DRS will accept files in all formats. The EDM supports all file types.
31. When uploading a PDF which is password protected, the user should include the password in the description of the document.
Additional Documentation or Urgent Requests/Cancellations
32. Additional documents will be considered in accordance with the provisions of the relevant Medical, Claims and Motor Accidents Guidelines:
33. For any urgent requests or late cancellation of arranged appointments, contact the Case Owner directly.
34. Requests for the expedition of an assessment of a dispute can be made through the Communications feature of the online Portal, or by noting the unique circumstances in the application.