Motor accident electronic dispute management system online user protocol
- Annual Review
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Appeal Case Summaries
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Appeal Case Summaries
- Appeal Case Summaries 032021
- Appeal Case Summaries 042021
- Appeal Case Summaries 052021
- Appeal Case Summaries 062021
- Appeal Case Summaries - 072021
- Appeal Case Summaries 082021
- Appeal Case Summaries - 092021
- Appeal Case Summaries 102021
- Appeal Case Summaries 112021
- Appeal Case Summaries 122021
- Appeal Case Summaries 012022
- Appeal Case Summaries - 032022
- Appeal Case Summaries - 042022
- Appeal Case Summaries - 052022
- Appeal Case Summaries - 022022
- Appeal Case Summaries - 062022
- Appeal Case Summaries - 072022
- Appeal Case Summaries - 082022
- Appeal Case Summaries - 092022
- Appeal Case Summaries - 102022
- Appeal Case Summaries - 112022
- Appeal Case Summaries - 122022
- Appeal Case Summaries - 012023
- Appeal Case Summaries - 022023
- Appeal Case Summaries - 032023
- Appeal Case Summaries - 042023
- Appeal Case Summaries - 052023
- Appeal Case Summaries - 062023
- Appeal Case Summaries - 072023
- Appeal Case Summaries - 082023
- Appeal Case Summaries - 092023
- Appeal Case Summaries 102023
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Appeal Case Summaries
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Delegations
- Instrument of Delegation Judge Gerard Phillips 1 March 2021
- Instrument of Delegation Rodney Parson Tables A and B
- Instrument of Delegation Marie Johns
- Instrument of Delegation Marianne Christmann
- Instrument of Delegation Judge Gerard Phillips 15 April 2021
- Instrument of Sub-Delegation dated 30 April 2021.pdf
- Instrument of delegation dated 23 May 2021.pdf
- Instrument of Delegation dated 25 August 2021
- President Instrument of delegation to G Capel dated 21 January 2022
- Division Head Instrument of delegation to G Capel dated 20 January 2022
- President Instrument of delegation to J Bamber dated 24 January 2022.pdf
- Division Head Instrument of delegation to J Bamber dated 24 January 2022.pdf
- Instrument of Delegation - Division Head Workers Compensation Division 25.01.22.pdf
- Instrument of Sub-Delegation - Division Head Workers Compensation Division 25.01.22.pdf
- Instrument of Revocation - Principal Registrar 25.01.2022.pdf
- Instrument of Sub-Delegation - Principal Registrar 25.01.2022.pdf
- Instrument of Sub-Delegation - Director Legal and Policy 25.01.22.pdf
- Table-A-PIC-delegations-PIC-Act-and-regulations-updated-17 February 2022.pdf
- Table-B-PIC-delegations-Rules-Updated-17 February 2022.pdf
- INSTRUMENT OF DELEGATION- 3 March 2022.pdf
- Table-B-PIC-delegations-Rules-Updated-3 March 2022.pdf
- Table-B-PIC-delegations-Rules-Updated-2024.pdf
- Fact Sheets and Videos
- Guidelines
- Key Performance Indicators
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Legal Bulletin
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2024 Legal Bulletins
- Legal Bulletin No. 185 - 01112024
- Legal Bulletin No. 184 - 25102024
- Legal Bulletin No. 183 18102024
- Legal Bulletin No. 182 - 11102024
- Legal Bulletin No. 181 04102024
- Legal Bulletin No. 180 27092024
- Legal Bulletin No. 179 20092024
- Legal Bulletin No. 178 13092024
- Legal Bulletin No. 177 06092024
- Legal Bulletin No. 176 30082024
- Legal Bulletin No. 175 23082024
- Legal Bulletin No. 174 16082024
- Legal Bulletin No. 173 09082024
- Legal Bulletin No. 172 02082024
- Legal Bulletin No. 171 26072024
- Legal Bulletin No. 170 19072024
- Legal Bulletin No. 169 12072024
- Legal Bulletin No. 168 05072024
- Legal Bulletin No. 167 28062024
- Legal Bulletin No. 166 21062024
- Legal Bulletin No. 165 14062024
- Legal Bulletin No. 164 07062024
- Legal Bulletin No. 163 31052024
- Legal Bulletin No. 162 24052024
- Legal Bulletin No. 161 17052024
- Legal Bulletin No. 160 10052024
- Legal Bulletin No. 159 03052024
- Legal Bulletin No. 158 26042024
- Legal Bulletin No. 157 19042024
- Legal Bulletin No. 156 12042024
- Legal Bulletin No. 155 05042024
- Legal Bulletin No. 154 28032024
- Legal Bulletin No. 153 22032024
- Legal Bulletin No. 152 15032024
- Legal Bulletin No. 151 08032024
- Legal Bulletin No. 150 01032024
- Legal Bulletin No. 149 23022024
- Legal Bulletin No. 148 16022024
- Legal Bulletin No. 147 09022024
- Legal Bulletin No. 146 2022024
- Legal Bulletin No. 145 25012024
- Legal Bulletin No. 144 19012024
- Legal Bulletin No. 143 12012024
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2023 Legal Bulletins
- Legal Bulletin No. 142
- Legal Bulletin No. 141 15122023
- Legal Bulletin No. 140 08122023
- Legal Bulletin No. 139 01122023
- Legal Bulletin No. 138 24112023
- Legal Bulletin No. 137 17112023
- Legal Bulletin No. 136 10112023
- Legal Bulletin No. 135
- Legal Bulletin No. 134 27102023
- Legal Bulletin No. 133
- Legal Bulletin No. 132 13102023
- Legal Bulletin No. 131 06102023
- Legal Bulletin No. 130 29092023
- Legal Bulletin No. 127
- Legal Bulletin No. 125 - 25082023
- Legal Bulletin No. 124 18082023
- Legal Bulletin No. 123 11082023
- Legal Bulletin No. 122 04082023
- Legal Bulletin No. 121 28072023
- Legal Bulletin No. 120 21072023
- Legal Bulletin No. 119 14072023
- Legal Bulletin No. 118 07072023
- Legal Bulletin No. 117 30062023
- Legal Bulletin No. 116 23062023
- Legal Bulletin No. 115 16062023
- Legal Bulletin No. 114 09062023
- Legal Bulletin No. 113 02062023
- Legal Bulletin No. 112 26052023
- Legal Bulletin No. 111 19052023
- Legal Bulletin No. 110 12052023
- Legal Bulletin No. 109 05052023
- Legal Bulletin No. 108 28042023
- Legal Bulletin No. 107 21042023
- Legal Bulletin No. 106 14042023
- Legal Bulletin No. 105 06042023
- Legal Bulletin No. 104 31032023
- Legal Bulletin No. 101
- Legal Bulletin No. 97
- Legal Bulletin No. 96
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2022 Legal Bulletins
- Legal Bulletin No. 92
- Legal Bulletin No. 91
- Legal Bulletin No. 88 - 25112022
- Legal Bulletin No. 87 - 18112022
- Legal Bulletin No. 86 - 11112022
- Legal Bulletin No. 85 - 04112022
- Legal Bulletin No. 84
- Legal Bulletin No. 83 - 21102022
- Legal Bulletin No. 82 - 14102022
- Legal Bulletin No. 81 - 07102022
- Legal Bulletin No. 80 - 30092022
- Legal Bulletin No. 79
- Legal Bulletin No. 78
- Legal Bulletin No. 77
- Legal Bulletin No. 76
- Legal Bulletin No. 75
- Legal Bulletin No. 74
- Legal Bulletin No. 72
- Legal Bulletin No. 71
- Legal Bulletin No. 70
- Legal Bulletin No. 69
- Legal Bulletin No. 68
- Legal Bulletin No. 67
- Legal Bulletin No. 66
- Legal Bulletin No. 65
- Legal Bulletin No. 64
- Legal Bulletin No. 63
- Legal Bulletin No. 62
- Legal Bulletin No. 61
- Legal Bulletin No. 60
- Legal Bulletin No. 59
- Legal Bulletin No. 58
- Legal Bulletin No. 57
- Legal Bulletin No. 56
- Legal Bulletin No. 55
- Legal Bulletin No. 54
- Legal Bulletin No. 53
- Legal Bulletin No. 52
- Legal Bulletin No. 51
- Legal Bulletin No. 50
- Legal Bulletin No. 49
- Legal Bulletin No. 48
- Legal Bulletin No. 47
- Legal Bulletin No. 46
- Legal Bulletin No. 44
- Legal Bulletin No. 43
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2021 Legal Bulletins
- Legal Bulletin No. 42
- Legal Bulletin No. 41
- Legal Bulletin No. 40 - 03122021
- Legal Bulletin No. 39 - 26112021
- Legal Bulletin No. 38
- Legal Bulletin No. 37 - 12112021
- Legal Bulletin No. 36 05112021
- Legal Bulletin No. 35 29102021
- Legal Bulletin No. 34 - 22102021
- Legal Bulletin No. 33 - 15102021
- Legal Bulletin No. 32 - 08.10.2021
- Legal Bulletin No. 31
- Legal Bulletin No. 30 - 24092021
- Legal Bulletin No. 29 - 17092021
- Legal Bulletin No. 28 - 10092021
- Legal Bulletin No. 27 - 03092021
- Legal Bulletin No. 26 - 270821
- Legal Bulletin No. 25 - 200821
- Legal Bulletin No. 24 - 13082021
- Legal Bulletin No. 23 - 06082021
- Legal Bulletin No. 22 - 300721
- Legal Bulletin No. 21 - 23072021
- Legal Bulletin No. 20 - 16072021
- Legal Bulletin No. 19 - 09072021
- Legal Bulletin No. 18 - 02072021
- Legal Bulletin No. 17 - 25062021
- Legal Bulletin No. 16 - 18062021
- Legal Bulletin No. 15 - 11062021
- Legal Bulletin No. 14 - 04062021
- Legal Bulletin No. 13 - 28052021
- Legal Bulletin No. 12 - 21052021
- Legal Bulletin No. 11 - 14052021
- Legal Bulletin No. 10 - 07052021
- Legal Bulletin No. 9 - 30042021
- Legal Bulletin No. 8 - 23042021
- Legal Bulletin No. 7 - 16042021
- Legal Bulletin No. 6 - 09042021
- Legal Bulletin No. 5 - 01042021
- Legal Bulletin No. 4 - 26032021
- Legal Bulletin No. 3 - 19032021
- Legal Bulletin No. 2 - 12032021
- Legal Bulletin No. 1 - 05032021
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2024 Legal Bulletins
- Legislation
- Memorandum of Understanding
- Motor Accidents Cost Calculators
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Papers and Presentations
- PIC Seminar Workers Compensation February 2021
- PIC Legal Seminar Motor Accidents 080221
- PIC Insurer Seminar Motor Accidents 080221
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Presentations by the President
- Speech by the President to the Sparke Helmore Judges’ Series
- President’s remarks: Welcome ceremony for six new Commission members
- President's Address to IRO Sydney Seminar
- Speech delivered by the President, 21 March 2024 at the Frederick Jordan Chambers
- Paper delivered by the President, 6 March 2024 at the University of New South Wales
- Speech by the President, 1 March 2024, to formally welcome six new Personal Injury Commission members
- Speech by the President to the New South Wales Self Insurers Association AGM
- Speech by the President to the St Thomas More Society
- Article by the President for barnews
- Speech by the President at the University of Notre Dame Australia for the 2023 Michael O’Dea Oration
- Speech by the President at UNSW's Personal Injury Law Legal Intensive
- Paper delivered for the NSW Bar Association, CPD facilitated by the Bar ADR Committee
- Speech delivered by the President to the Independent Review Office
- Speech by the President to Sparke Helmore Lawyers
- Speech by the President to the NSW Bar Association Conference
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Presentations to the Commission
- Speech by Justice Richard Cavanagh at the Personal Injury Commission Mediator Conference
- Paper by The Honourable Justice Stephen Campbell at the Twilight Lecture Series
- Speech by Anne Britton at the Personal Injury Commission Two Year Anniversary
- Speech by Acting Justice John Griffith to Personal Injury Commission Members
- Inaugural ceremonial sitting speeches
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Personal Injury Commission News
- 2024 Personal Injury Commission News
- 2023 Personal Injury Commission News
- 2022 Personal Injury Commission News
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2021 Personal Injury Commission News
- Medical Disputes Suitable for Paper Assessment September 2021
- Edition No.20
- Edition No.19
- Edition No.18
- Edition No.17 27102021
- Edition No.16 - 19102021
- Edition No.15
- Edition No.14
- Edition No.13
- Edition No.12
- Edition No.11
- Edition No.10 - 22072021
- Edition No.9
- Edition No.8
- Edition No.7
- Edition No.6
- Edition No.5
- Edition No.4
- Edition No.3
- Edition No. 2
- Edition No. 1
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Policy
- Access Charter
- Audio Recordings and Transcripts
- Compensation Court records
- Complaints Policy
- Interpreting Services
- Media Policy
- Mediator Code of Conduct
- Medical Assessor Code of Conduct
- Member Code of Conduct
- Merit Reviewer Code of Conduct
- Public Interest Disclosure Policy
- Security at the Commission
- Privacy
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Procedural Directions
- Procedural Direction PIC1 – Conduct of parties during proceedings
- Procedural Direction PIC2 – Determination of matters ‘on the papers'
- Procedural Direction PIC3 – Documents and late documents
- Procedural Direction PIC4 – Expert Witness Evidence
- Procedural Direction PIC5 – Schedule of Earnings
- Procedural Direction PIC6 – Medical Assessments
- Procedural Direction PIC7 – Appeals, reviews, reconsiderations and correction of obvious errors in medical disputes
- Procedural Direction PIC9 – Production of Information and Calling of Witnesses
- Procedural Direction PIC10 - Personal Injury Commission Hearings
- Procedural Direction PIC11 – Medical Assessments Procedure – COVID-19
- Procedural Direction WC1 – Compensation payable on death
- Procedural Direction WC2 – Interim payment directions
- Procedural Direction WC3 – Presidential appeals and questions of law
- Procedural Direction WC4 – Work injury damages
- Procedural Direction WC5 – Work Capacity Disputes
- Procedural Direction WC6 – Workplace injury management disputes
- Procedural Direction WC7 – Reconsiderations of decisions of the Commission
- Procedural Direction MA1 – Stood over proceedings
- Procedural Direction MA2 – Merit review
- Procedural Direction MA3 – Approval of damages settlement
- Procedural Direction MA4 – Appointed representatives
- Procedural Direction MA5 – Matters unsuitable for assessment and mandatory exemptions
- Procedural Direction MA6 – Review of a single merit review by a review panel
- Procedural Direction MA7 – Claims disputes
- Rules
- Stakeholder Engagement Framework
- Venues for Dispute Resolution Services
- Workers Compensation Management Fee Calculator
- Archive
Commencement
1. This Protocol commences on 1 July 2020.
2. This Protocol sets out information and requirements for use of an Electronic Dispute Management System in accordance with Part 7 of the Motor Accident Guidelines: Dispute Resolution.
Application
3. This Protocol applies to all CTP disputes lodged with DRS under the Motor Accident Injuries Act 2017 and the Motor Accidents Compensation Act 1999.
Definitions
4 In this Protocol:
Claimant means a person who makes or is entitled to make a claim
CTP means Compulsory Third Party
DRS means the Dispute Resolution Service
EDMS means DRS’s Electronic Dispute Management System
Legal Representative means a legal practitioner representing an insurer or a claimant.
Authorities
5. This Protocol is issued in accordance with:
Part 7 of the Motor Accident Guidelines: Dispute Resolution;
Chapter 7 of the Medical Assessment Guidelines; and
Chapter 7 of the Claims Assessment Guidelines.
Conditions of use
Who can use the EDMS?
6. To be entitled to use the EDMS, the user must be a party to a DRS CTP dispute, or a legal or authorised personal representative to a party to that dispute.
7. For a legal representative firm, at least one member of that firm must be a registered legal practitioner.
8. Any request to be an approved legal representative in the Portal will be actioned within 1 working day.
9. Any request by an Insurer to be authorised to use the system must be in writing to [email protected].
Using the Portals
10. Insurers are required to lodge, respond and communicate through the Insurer Portal.
11. Legal representatives are required to lodge, respond and communicate through the Legal Portal when acting on behalf of an Insurer or a Claimant.
12. Claimants without legal representation are encouraged to lodge, respond and communicate through the Claimant Portal. If they are unable to use the Portal, they may lodge documents with DRS by email, post, telephone or in person.
13. Claimants without legal representation are required to access the Claimant Portal through their Service NSW online account.
14. The content of any correspondence between the parties and/or their clients will be maintained in the system and be available to DRS staff.
15. Insurers and Legal Firms need to manage their own internal users. Each Insurer and Legal Firm will be given an Administrator login who will activate and deactivate their own users, create new users, reset passwords and manage their EDMS account.
16. User Guides are available in both the Insurer and Legal Portals.
Documentation and Supporting Evidence
Receipt and Acknowledgment
17. The applicant will receive an automatic receipt of their application once lodged.
18. Any document that is lodged in the EDMS is considered to be lodged at the date and time it is submitted in the Portal.
19. The respondent to the application will be notified of the application when a reply is requested.
20. The Application and Reply Forms in the EDMS replace all previously required paper forms. No paper forms need to be submitted unless they are specifically requested.
21. If documents are lodged in the Portal and the other party is either an Insurer or a Legal Representative, they are deemed to be exchanged with the other party, and no further exchange is required.
Supporting Documentation
Uploading and naming of individual documents
22. All documents are to be uploaded as separate documents and categorised in accordance with the requirements of the EDMS.
23. Documents which have already been uploaded to the EDMS are not to be uploaded again.
24. Parties are required to indicate which dispute each document relates to; this can be done by selecting the dispute or disputes in the upload component.
25. Any mandatory documents required under the individual dispute types in the 1999 scheme must be uploaded with the application or reply. If they are not, the application may be rejected.
Document Size
26. The system will allow users to upload up to a maximum of 5GB.
Draft Documents
27. Any documents in draft form in the Portal are not viewable by other users and will be automatically deleted after 60 days of creation.
Format of Documents
28. Documents must be clearly written, typed or reproduced in English.
29. Where a document is lodged that would otherwise require a signature, it is taken to have been signed by that person if their name is printed where their signature would have otherwise appeared. The ticking of a declaration and submitting the application or reply is also taken to have been signed by that person.
30. DRS will accept files in all formats. The EDM supports all file types.
31. When uploading a PDF which is password protected, the user should include the password in the description of the document.
Additional Documentation or Urgent Requests/Cancellations
32. Additional documents will be considered in accordance with the provisions of the relevant Medical, Claims and Motor Accidents Guidelines:
33. For any urgent requests or late cancellation of arranged appointments, contact the Case Owner directly.
34. Requests for the expedition of an assessment of a dispute can be made through the Communications feature of the online Portal, or by noting the unique circumstances in the application.