Policy

The Commission’s policies set standards of practice for the Commission and the people who use our services.

Access Charter
The Commission is committed to providing a transparent and independent forum for the fair, just, timely and cost-effective resolution of workers compensation and motor accidents disputes in New South ...
Audio Recordings and Transcripts
The Commission records all hearings. The Commission may provide a transcript of the audio recording of proceedings.
Compensation Court records
The District Court of New South Wales is the contact point for searching and granting access to previous matters in the former Compensation Court of NSW.
Complaints Policy
Any person can make a complaint to the Personal Injury Commission. The Commission will handle a complaint objectively, impartially and fairly. The Commission will give timely acknowledgement that a c...
Interpreting Services
If you have difficulty speaking or understanding English, or you are deaf, hard of hearing or have a speech impairment, an interpreter may be provided to assist you during Commission proceedings.
Media Policy
The media’s role in facilitating transparent and accountable decision making must be balanced with the interests of workers, claimants and parties to maintain privacy.
Mediator Code of Conduct
This Code sets out principles of conduct and professional behaviour to guide Mediators in the performance of their statutory functions and to promote discussion and awareness of issues of conduct.
Medical Assessor Code of Conduct
This Code sets out principles of conduct and professional behaviour to guide Medical Assessors in the performance of their statutory functions and to promote discussion and awareness of issues of cond...
Member Code of Conduct
This Code sets the standards of conduct required of Members in the performance of their statutory functions and assists them in identifying and resolving ethical issues as they may arise.
Merit Reviewer Code of Conduct
This Code sets out principles of conduct and professional behaviour to guide Merit Reviewers in the performance of their statutory functions and to promote discussion and awareness of issues of conduc...
Public Interest Disclosure Policy
The Commission is committed to a culture in which our people are encouraged to speak up about serious wrongdoing and are protected for doing so.
Security at the Commission
The Commission applies a range of security measures to ensure that participants, staff and members are safe when attending our premises.
How to Name Parties in Appeals Against Presidential Decisions and Judicial Review Proceedings
The Commission has prepared a How to Guide to assist practitioners with naming the Commission in appellate proceedings in the Court of Appeal and in judicial review proceedings in the Common Law Divis...
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