Venues for Dispute Resolution Services
The Commission delivers tribunal services across New South Wales through a mix of physical, virtual and hybrid venues.
The Personal Injury Commission delivers tribunal services across New South Wales through a mix of physical, virtual and hybrid venues. As a modern tribunal, the Commission has a strong digital and virtual presence to best serve injured people and tribunal users in NSW.
Our approach to digital technology and service delivery will ensure better access for rural and regional NSW and reduce process trauma and costs for injured people.
Our Venues Include:
- Our newly refurbished premises at 1 Oxford Street in Darlinghurst, Sydney, with hearing rooms and state-of-the-art technology to conduct dispute resolution events. We can connect participants virtually from anywhere in NSW where they have the technology and internet bandwidth available
- Our Members’ chambers, which are equipped with leading technology so they can act as virtual hearing rooms
- A small number of regional venues where we will hold fully in-person events in regional NSW for complex and sensitive matters
- Hybrid venues of which Dubbo is our first pilot site (see more information below)
The Commission also runs wholly virtual dispute resolutions proceedings through Microsoft Teams.
Piloting a Service NSW Site in Dubbo for Online and Hybrid Hearings
The Dubbo hybrid venue is a private room in the Service NSW Centre, which enables injured claimants/workers and other tribunal users (witnesses, legal representatives etc) in regional areas to attend the Commission’s dispute resolution events virtually. This will enable event participants in regional areas to attend dispute resolution events occurring at the Commission’s 1 Oxford Street premises or wholly virtually, from anywhere without having to travel far. The room has the latest technology and is soundproofed for privacy.
Subject to the successful completion of the pilot, the Commission is looking to set up other sites in Service NSW Centres in the regions, to promote accessibility and efficient dispute resolution services.