Mediation Video - Mandarin
Disputes are assigned to the most appropriate dispute resolution pathway.
All parties involved in a dispute about a work injury damages claim must participate in mediation in the Commission, except in the following cases:
- Mediation is not a mandatory step for the worker if the insurer hasn’t met their obligation to respond within 42 days after being served the pre-filing statement.
- An employer may be excused from participating in mediation if the employer wholly disputes liability in respect of the claim.